Demo Import Troubleshooting – Common Issues and Resolutions

I Have an Error When Importing the Demo Content

  1. I don’t see the confirmation screen after the import / I see an error looking like this:

    The issue is due to insufficient memory allocation on your server. If you believe this might be the issue, you will find out how to increase the memory in the following article: https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/. However, if you’ve never done this kind of manual changes before, we recommend that you contact your server hosting support and ask them to do it for you.

  2. I see an error like this:

    Or this:

    This issue is due to your server having insufficient max upload size. To fix that, you can either find out how to change that setting by yourself in the following article: https://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/ or you can reach out to your hosting company and ask them to increase the max upload size.

  3. If you tried the above and still have the issue, then we invite you to contact us via ou support forums.
    Before doing so, you can already help us determine the issue better by doing the following:

I Imported the Demo Content but the Images Were not Imported

  1. When you import the demo content, make sure to check the “Download and import file attachments” box
  2. This issue might be caused by inconsistent file permission on your server. To make sure that isn’t the case, you can contact your web host and ask them to make sure that WordPress has read/write access to the wp-content/uploads directory of your site.
  3. If that doesn’t fix your issue, please refer to this section: I Have an Error When Importing the Demo Content.

The Search Form On My Home Page Is Broken or Does Not Show All the Fields Like in the Demo

Please refer to this article of our documentation: My profile Search Form Seems Broken
If you want to find out how to add new fields to this search form, please visit this article: Add New Fields to Homepage Search Form

I Imported the Demo Content but I Don’t See ___ Like in the Demo

Please be aware that the demo content provided with the theme matches the basic demo (https://basic.gwangi-theme.com/), which does not include all the pages that you can see in the other demos. However, we created a series of articles to help you recreate all the pages like our demos: