Demo Import Troubleshooting – Common Issues and Resolutions

I Have an Error When Importing the Demo Content

  1. I don’t see the confirmation screen after the import / I see an error looking like this:

    The issue is due to insufficient memory allocation on your server. If you believe this might be the issue, you will find out how to increase the memory in the following article: However, if you’ve never done this kind of manual changes before, we recommend that you contact your server hosting support and ask them to do it for you.
  2. I see an error like this:

    Or this:

    This issue is due to your server having insufficient max upload size. To fix that, you can either find out how to change that setting by yourself in the following article: or you can reach out to your hosting company and ask them to increase the max upload size.
  3. If you tried the above and still have the issue, then we invite you to contact us via ou support forums.
    Before doing so, you can already help us determine the issue better by doing the following:

I Imported the Demo Content but the pages Were not Created

Sometimes, insufficient values for default PHP server settings might prevent WordPress from creating all the required content when for instance, the import process is taking more time than expected. The easiest fix is to update the two following PHP settings:

  • max_execution_time = 300
  • max_input_time = 300

You will find these settings in PHP server administration panel.

If you wish to know more about this, it’s best to reach your hosting service support. They will be able to guide you through the resolution of this issue or even, do it for you.

I Imported the Demo Content but the Images Were not Imported

  1. When you import the demo content, make sure to check the “Download and import file attachments” box
  2. This issue might be caused by inconsistent file permission on your server. To make sure that isn’t the case, you can contact your web host and ask them to make sure that WordPress has read/write access to the wp-content/uploads directory of your site.
  3. If that doesn’t fix your issue, please refer to this section: I Have an Error When Importing the Demo Content.

The Search Form On My Home Page Is Broken or Does Not Show All the Fields Like in the Demo

Please refer to this article of our documentation: My profile Search Form Seems Broken
If you want to find out how to add new fields to this search form, please visit this article: Add New Fields to Homepage Search Form

I Imported the Demo Content but I Don’t See ___ Like in the Demo

Please be aware that the demo content provided with the theme matches the basic demo (, which does not include all the pages that you can see in the other demos. However, we created a series of articles to help you recreate all the pages like our demos:

Installing Your Theme

To install this theme you must have a working version of WordPress already installed. For information in regard to installing the WordPress platform, please see the  WordPress Codex article on installation.

Downloading the Theme Zip File

The first thing you will need to do is to download the theme installation zip file.

If you bought the theme on ThemeForest, then you have to download the installable WordPress files only zip file from the ThemeForest download section.

Uploading the Theme

The theme files can be uploaded in two ways:

  1. WordPress Upload (recommended method): When you are logged in your WordPress dashboard go to Appearance > Themes > Add New > Upload Theme and select the theme installation zip file you downloaded from our Shop or from ThemeForest and click the Install Now button. The theme will be uploaded and installed.
  2. FTP upload: Unzip the contents of the theme installation zip file and using a FTP client, upload the extracted folder on your server to wp-uploads/themes/.
Heads Up! You only need to upload the theme files!
It is very important you upload only the theme files, not the entire package from ThemeForest. You can do this by either only downloading the Theme Files from ThemeForest initially, or making sure you unpackage/unzip the full download to reveal the compressed directory of just theme files.

Activating the Theme

Once your theme is on the server, activate it by clicking the Activate button below the preview image in Appearance » Themes.

Congratulations! Now your new theme is fully installed.

Activating a Child Theme (optional)

To give the style of a specific demo to your site, you have to install and activate the corresponding child theme.

The available child themes for Gwangi are:

  1. Youth: gwangi-youth
  2. Sensual: gwangi-sensual
  3. Elite: gwangi-elite
  4. Spiritual: gwangi-spiritual
  5. Default: gwangi-child – This last version will only be used by advanced users wishing to create a child theme in order to change certain design elements or features of your site without changing the parent theme directly.


Installing Required Plugins

To enjoy the major features seen in the demo website, you will be invited to install the plugins we have curated and recommended for your theme. You can either install some or all of them.

Visit Appearance > Install Plugins and select which plugins you would like to install. We recommend the bulk installation of all the recommended plugins.

Once you’ve selected the plugins you want to install, click the Install option under Bulk Actions dropdown.

This method refers only to major features from the demo website and does not include the installation of any premium or 3rd party plugins that are not freely available on

Finally, your theme is also compatible and will work seamlessly with the following plugins:

They are not required for your theme to work but most of these are free and can be downloaded on if you want to add features to your project.

When using Grimlock to extend the Customizer features, you can also install the following add-ons to improve compatibility with several well-established plugins:

Finishing BuddyPress Setup

Heads up! Make sure BuddyPress is installed first!

Please make sure you have BuddyPress installed and activated before creating the registration and activation pages. If you haven’t already done so, you still can install this plugin before proceeding to the following steps.

Generating Default XProfile Fields

When using BuddyPress with Gwangi, you can generate default profile fields to help you setup your dating community website. Just navigate to Users > Profile Fields and then hit the Generate Default Fields button.

Gwangi will generate the following fields: Birthdate, Gender, Country and City. You can add, edit or remove any profile field you want to further customize the profile for your BuddyPress members.

Editing the BuddyPress Settings

If necessary, you can enable to various BuddyPress features you need on your website. For a complete social experience, we recommend activating all provided features. Go to Settings > BuddyPress and check each box for the components to activate and click the Save Settings button at the bottom of the screen.

BuddyPress auto generates the component pages for you. To set different pages, go to Settings > BuddyPress > Pages and select the pages you prefer to use. Hit the Save Settings button before exiting the screen.

Importing Demo Content

Heads up! Make sure you are starting with a fresh copy of WordPress!

Please make sure you have a clean database and a newly installed copy of WordPress before importing any demo content. Existing content might mess with the imported attachments, thus breaking the display for the images on some posts and/or widgets. In that case, you might need to reselect the attachment from your media library.

Heads up! Make sure required plugins are installed first!

Please make sure you have all your recommended and required plugins installed and activated before importing any data. Inactive plugins will not have their relevant content imported!

Heads up! Importing demo content might take some time!

Please be aware that the import process can be slow depending on your server configuration and in some cases, the theme assets takes a little while to fully download.

Import demo content using the provided XML file

Heads up! You are importing the content from the Basic demo!

Please keep in mind that only the content from the “Basic” demo will be imported ! In order to provide you with the lightest import file, only the demo content for the required plugins are included. Additional features will need to be installed manually.

  1. To import the demo content, please grab the XML file located in extra/demo-content/<your-theme>-latest.xml in your ThemeForest package. You can also grab a fresh copy of the XML file on our server at this URL:<your-theme>-latest.xml.
  2. Next go to Tools > Import, click under WordPress and click on the Run importer link. (If not already installed, the WordPress Importer plugin installation will start.)
  3. Next import the previously saved XML file and hit the Upload file and import button.
  4. Finally, you can assign all content to be created to your current user if you wish to. Don’t forget to enable the Download and import file attachments checkbox to also import the images from our server.


Congratulations! Your demo content is now installed.

Request Timeout Error
Depending on your server configuration, you might come across the following error:
Request Timeout – This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’.
This problem isn’t related to the use of Gwangi. It happens usually with big import files or server configuration errors, like insufficient memory allowed to process import files.
Please find more about this topic and how to solve it in the following posts:
WordPress Import Failed? Here’s How to Fix It
How to fix Timeout error while importing XML backup file to WordPress


Importing demo widgets using the provided WIE files

Heads up! You are importing the widgets from the Basic demo!

Please keep in mind that only the widgets from the “Basic” demo will be imported ! In order to provide you with the lightest import file, only the demo widgets for the required plugins are included. Additional widgets will need to be added manually.

  1. To import the demo widgets, please grab the demo widgets file located in extra/demo-widgets/<your-theme>-latest.wie in your ThemeForest package. You can also grab a fresh copy of the demo widgets file on our server at this URL:<your-theme>-latest.wie.
  2. Next go to Tools > Widget Import/Export and import the file using the Widget Importer & Exporter plugin. (If not already installed, it is required from you to proceed to its installation before being able to import any widget.)

Congratulations! Your demo widgets are now installed.

Finishing the demo setup

Once you have imported the demo data and widgets, you should also setup these things:

  1. Go to Settings > Reading, set the the Front page displays to a static page and select the front page and the blog page in the appropriate dropdowns.
  2. Next, go to Appearance > Menus > Manage Locations to set the theme location Primary to the assigned menu Primary. If there are more locations you can also assign other menus to those locations.

Congratulations! Your demo setup is now complete.


If for some reason the provided URLs in this post are not available, you can download the All files & documentation zip archive from ThemeForest. Once the zip file is downloaded and unzipped, you will find the extra/demo-content/<your-theme>-latest.xml and extra/demo-widgets/<your-theme>-latest.wie files in the Extras folder.

Customizing Your Theme

Heads Up! You will also need to activate the required plugins!
If not done already, you still need to install and activate Grimlock and the other required plugins. You can do this by visiting Appearance > Install Plugins in the WordPress admin pages.

Your theme uses a comprehensive feature called Customizer that lets you customize your theme to your liking and offers you a preview of the result while doing it. It’s an industry standard, it’s robust and it’s built into the core of WordPress. Our job has been to extend it to allow more options.

To start customizing your theme, please go to Appearance > Customize.

The customizer allows you to change the general look of your website, its branding or just specific bits. Using the customizer, you can customize colors, typography, layouts, menus, widgets and more. You will notice that you can instantly preview your changes. Once you are happy with your changes, make sure to save them and exit the customizer.

For detailed information on the many options available under the customizer, please visit the Theme Customizer section of our documentation.

Going Further With Your Gwangi Theme

Read the Full Documentation Online

The complete Gwangi support documentation is available online. You will find answers for frequently asked questions and tutorials to go further with your new theme. Finally, if you are looking for help, you can also post your questions in our support forum.